Last Updated: Friday September 19th, 2025

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At Woodshop Heirlooms, every item is handcrafted with care and intention. Due to the nature of our products and the small-batch process behind them, we ask that you please review the following policies before placing your order.

 

Shipping Policy

• Shipping Within the U.S. Only
  We currently ship exclusively within the United States. International shipping is not available at this time.

• Free Shipping Over $100
  All orders over $100 (before tax) qualify for free standard shipping.

• Large or Custom Orders
  For oversized items, custom commissions, or unique delivery requirements, please contact Craig directly before placing your order to discuss options for local delivery or special shipping arrangements.

• Processing Time
  Because each piece is made by hand, please allow for reasonable production time. Typical orders ship within 7–14 business days unless otherwise noted. Custom orders may take longer and will be discussed on a case-by-case basis.

• Shipping Carrier & Tracking
  Orders are shipped via USPS, UPS, or FedEx, depending on the size and destination. You’ll receive tracking information once your item has shipped.

 

Return Policy

• All Sales Are Final
  Due to the handcrafted and made-to-order nature of our products, all sales are final. We do not offer refunds, returns, or exchanges.

• Damaged Orders
  If your order arrives damaged, please contact us within 3 days of delivery with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.

• Custom Work
  All custom orders are final sale. Please ensure all details are confirmed before production begins.

 

Payment Methods

We currently accept payment via:

• Venmo

• Direct bank transfer

Payment instructions will be shared at the time of order. Orders will not be confirmed or produced until payment is received in full.

 

Questions or Concerns?

If you have any questions about your order, shipping times, or custom work, don’t hesitate to reach out.

Email: write2craig@msn.com